Visitor Services Representative

4 days ago


Beverly Hills, California, United States The Trustees of Reservations Full time
Role Overview

We are seeking a skilled Visitor Services Representative to join our team at Long Hill, a scenic public garden located in Beverly. As a key member of our events team, you will play a crucial role in delivering exceptional visitor experiences during Halloween on the Hill.

Job Description

This seasonal position requires a strong focus on customer service, with a keen eye for detail and excellent communication skills. You will work closely with our events team to ensure seamless execution of event operations, including check-in and ticket admission, event preparation, and sales in our pop-up retail shop and concessions area.

You will also assist with event parking, provide training sessions before the event, and engage with visitors to promote our properties and services. Your ability to multitask, work well under pressure, and maintain a high level of professionalism is essential.

Responsibilities
  • Oversee check-in and ticket admission processes
  • Assist with event preparation, set-up, and execution
  • Conduct sales in our pop-up retail shop and concessions area
  • Support event parking operations
  • Participate in training sessions before the event
  • Provide excellent customer service and support to visitors
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least one year of working experience
  • Strong attention to detail and excellent communication skills
  • Ability to work well under pressure and multitask effectively
  • Math skills for handling cash transactions
  • Physical stamina to stand for long periods and lift 40lbs
Benefits

We offer a competitive salary, starting at $16/hour, as well as various benefits, including:

  • MA Sick Time Accrual
  • Reciprocity: Employees have access to free and discounted admission and membership to nearby museums and cultural institutions
  • Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns
About The Trustees

The Trustees of Reservations is a non-profit conservation organization dedicated to protecting and preserving special places in Massachusetts for public use and enjoyment. We thrive by involving as many people as possible in all that we do and aim to protect these places for future generations to enjoy.



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