Medical Customer Service Specialist

6 days ago


Beverly Hills, California, United States Cedars-Sinai Full time
Cedars-Sinai Medical Network - Patient Service Representative

Estimated Salary: $45,000 - $60,000 per year

About Us

Cedars-Sinai is a renowned healthcare provider in Southern California, committed to delivering high-quality patient care and innovative research. With a rich history dating back to 1902, we have evolved to meet the diverse needs of our community, setting standards in quality and patient-centric care.

Job Description

The Patient Service Representative plays a vital role in ensuring positive patient relations, accurate communication, and seamless appointment scheduling. Key responsibilities include:

  • Providing exceptional customer service through successful call intake, prioritization, and resolution.
  • Greeting patients, resolving issues, and verifying demographic and insurance data in CS-Link.
  • Scheduling appointments, collecting payments, and maintaining accurate patient records.
  • Assisting with physician schedules, referrals, and authorizations for various insurance types.
  • Monitoring patient care flow and participating in daily huddles and staff meetings.

To excel in this role, you will require:

  • A high school diploma or equivalent.
  • Two years of experience working as a Patient Service Representative in an outpatient medical office setting.
About Our Team

With multiple primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Join our team of clinicians and physicians to improve the healthcare of those throughout Los Angeles and beyond.



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