Medical Customer Service Specialist
6 days ago
Estimated Salary: $45,000 - $60,000 per year
About UsCedars-Sinai is a renowned healthcare provider in Southern California, committed to delivering high-quality patient care and innovative research. With a rich history dating back to 1902, we have evolved to meet the diverse needs of our community, setting standards in quality and patient-centric care.
Job DescriptionThe Patient Service Representative plays a vital role in ensuring positive patient relations, accurate communication, and seamless appointment scheduling. Key responsibilities include:
- Providing exceptional customer service through successful call intake, prioritization, and resolution.
- Greeting patients, resolving issues, and verifying demographic and insurance data in CS-Link.
- Scheduling appointments, collecting payments, and maintaining accurate patient records.
- Assisting with physician schedules, referrals, and authorizations for various insurance types.
- Monitoring patient care flow and participating in daily huddles and staff meetings.
To excel in this role, you will require:
- A high school diploma or equivalent.
- Two years of experience working as a Patient Service Representative in an outpatient medical office setting.
With multiple primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Join our team of clinicians and physicians to improve the healthcare of those throughout Los Angeles and beyond.
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