Client Support Specialist
1 week ago
- Collaborate with various departments to effectively resolve customer inquiries and disputes.
- Thrive in a dynamic, high-volume call center environment.
- Engage with customers and internal staff to assess service requirements and address any issues or complaints in a professional manner.
- Utilize customer relationship management software to process service requests, including installations, activations, service discontinuations, and modifications.
- Promote the sale of additional services to enhance customer satisfaction.
- Provide support in other areas as necessary to ensure operational efficiency.
- The work environment is located in a call center, featuring clean, well-ventilated, and adequately lit areas. Customer Service Representatives typically have dedicated workstations equipped with telephones, headsets, and computers.
- Due to the nature of the role, call center areas may experience elevated noise levels. The position requires prolonged periods of sitting, typing, and screen time.
MINIMUM JOB REQUIREMENTS:
- A minimum of 1 year of experience in customer service, particularly in a high call volume setting, is preferred.
- Proficiency in MS Word, Excel, and email applications is advantageous. Strong typing and 10-key skills are essential.
- Exceptional organizational and communication abilities are required.
- Strong analytical and problem-solving skills, with the ability to gather data, compile information, and prepare reports.
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