Manufacturing Customer Service Representative

2 weeks ago

Youngstown, Ohio, United States Vaco Full time
Job Summary

We are seeking a highly skilled Manufacturing Customer Service Specialist to join our team at Vaco. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Manage customer inquiries, orders, and issues in a timely and efficient manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints and provide appropriate solutions and alternatives within time limits
  • Work with Procurement and Engineering as needed on requotes
  • Manage Customer Supply Chain Management, stocking requirements & forecasting reviews
  • Assist Engineering to maintain current drawing specifications on file, item description management
  • Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required
  • Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
  • Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns
  • Manage specific account sales activities and customer concerns, engage as needed where Regional Sales Representative is not assigned
  • Lead contact on designated C & D accounts
Qualification Requirements
  • College education (Associates Degree, Bachelors preferred) recommended but not required
  • 2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
  • Supply Chain Management, forecasting, stocking program experience preferred
  • Strong written and verbal communication skills
  • Track record of over-achieving quota and excellent teamwork skills
EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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