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Credit Analyst

2 months ago

Columbus, Ohio, United States Insight Global Full time
About the Role

The Team: Our Operations organization is seeking a skilled Credit Analyst to join our Upstarts Loan Processing team. This integral part of our organization works directly with loan applicants, requiring excellent written and verbal communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.

Key Responsibilities
  • Assess the creditworthiness and risk of loan applicants by conducting thorough analyses to approve or deny applications.
  • Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed.
  • Document reviews include employment, income, identity, and tax documents.
  • Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and loan processing team.
  • Build trust and cultivate borrower, investor, and colleague relationships.
Requirements
  • 6+ months of experience in customer service, phone support, loan processing or similar.
  • Ability to interpret written policy and procedures and apply to the present situation.
  • Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.
  • Impeccable judgment and acute attention to detail; ability to identify/anticipate customers needs and clarify information; ability to work independently and make decisions quickly.
Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.