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Shop Operations Manager

2 months ago

Bloomington, Indiana, United States Swift Fresh Market Full time
Job Title: Automotive Service Manager

Location: Swift Fresh Market

Job Type: Full-time

Salary: $1000-$1200 per Week

Job Summary: The Automotive Service Manager is responsible for overseeing the daily operations of the service department, ensuring customer satisfaction, and managing a team of technicians and service advisors. This role involves coordinating repair and maintenance services, handling customer inquiries, managing budgets, and ensuring that the shop operates efficiently and profitably.

Key Responsibilities:
  • Service Operations Management:
    • Oversee the day-to-day operations of the service department.
    • Schedule and prioritize repair and maintenance work to ensure timely completion.
    • Monitor shop workflow to maximize efficiency and productivity.
    • Ensure that all repair work is performed correctly and meets industry standards.
  • Customer Service:
    • Greet customers and handle service inquiries with professionalism and courtesy.
    • Provide accurate estimates for repairs and maintenance services.
    • Communicate with customers regarding the status of their vehicles and any additional repairs needed.
    • Resolve customer complaints and ensure a high level of customer satisfaction.
  • Team Management:
    • Recruit, train, and supervise service advisors, technicians, and other service department staff.
    • Conduct performance evaluations and provide coaching to improve staff performance.
    • Ensure compliance with safety regulations and company policies.
    • Foster a positive work environment and promote teamwork within the service department.
  • Financial Management:
    • Develop and manage the service department budget, including labor, parts, and overhead costs.
    • Monitor financial performance and implement strategies to achieve revenue and profit goals.
    • Review and approve invoices, ensuring accuracy and completeness.
    • Manage inventory levels of parts and supplies, ensuring availability without overstocking.
  • Quality Control:
    • Implement and maintain quality control procedures to ensure that all work meets the highest standards.
    • Perform final inspections on completed repairs to ensure customer satisfaction.
    • Monitor warranty work and ensure compliance with manufacturer requirements.
  • Vendor and Supplier Relations:
    • Establish and maintain relationships with parts suppliers and vendors.
    • Negotiate pricing and terms to ensure the best value for the shop.
    • Coordinate with suppliers to ensure timely delivery of parts and materials.
    Qualifications:
    • Education: High school diploma or equivalent; a degree in automotive technology or business management is a plus.
    • Experience: Minimum of 5 years of experience in an auto repair shop, with at least 2 years in a supervisory or management role.
    • Skills: Strong knowledge of automotive repair and maintenance procedures.
    • Customer Service: Excellent customer service and communication skills.
    • Leadership: Proven ability to manage a team and drive performance.
    • Organizational: Strong organizational and problem-solving abilities.
    • Technical: Proficiency in using automotive shop management software.
    • Physical: Valid driver's license.
    Work Environment:
    • Work Environment: Primarily in an automotive shop environment with exposure to noise, dust, and fumes.
    • Travel: May require occasional travel for training or meetings.