Restaurant Operations Manager

1 day ago

Bloomington, Indiana, United States BWQOHT Inc Full time
Job Title: General Manager

At BWQOHT Inc, we are seeking a highly skilled and experienced General Manager to lead our Big Woods restaurant team. As a key member of our management team, you will be responsible for overseeing the daily operations, financial performance, and overall success of the restaurant.

Key Responsibilities:
  • Operational Leadership: Direct and manage all aspects of restaurant operations, including front-of-house and back-of-house activities. Ensure compliance with health and safety regulations, food quality standards, and sanitation practices. Develop and implement standard operating procedures to enhance operational efficiency.
  • Financial Management: Create and manage annual budgets, ensuring revenue and cost targets are met. Monitor and analyze financial statements, identify trends, and implement strategies to maximize profitability. Control expenses, manage inventory, and minimize wastage to achieve financial goals.
  • Staff Management: Recruit, train, and supervise restaurant staff, including servers, chefs, kitchen staff, and support personnel. Foster a positive and inclusive work environment, promoting teamwork, collaboration, and professional growth. Conduct performance evaluations, provide feedback, and address disciplinary issues when necessary.
  • Customer Service Excellence: Ensure exceptional customer service by setting and maintaining high service standards. Address customer feedback and complaints in a timely and effective manner, striving to enhance the guest experience.
  • Menu Development and Quality Control: Collaborate with the culinary team to create and update menu offerings that align with customer preferences and market trends. Ensure consistency and quality of food and beverages through regular taste tests and quality checks.
  • Marketing and Promotion: Develop and execute marketing strategies to attract and retain customers. Plan and coordinate special events, promotions, and initiatives to increase restaurant visibility and revenue.
  • Vendor and Supplier Management: Build and maintain relationships with suppliers, negotiating contracts and ensuring timely deliveries of high-quality ingredients and supplies.
  • Inventory and Supply Chain: Monitor inventory levels, track usage, and manage stock to prevent shortages and wastage. Optimize supply chain processes to maintain efficient operations.
  • Compliance and Regulations: Stay up-to-date with local, state, and federal regulations related to food safety, alcohol service, and labor laws. Ensure the restaurant's adherence to all relevant legal requirements.
Requirements:
  • Proven experience as a General Manager or in a similar senior leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in financial management and budgeting.
  • In-depth knowledge of restaurant operations, including kitchen management, customer service, and marketing.
  • Familiarity with restaurant software and point-of-sale (POS) systems.
  • Ability to work in a fast-paced environment and manage high-pressure situations.
  • Degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).
  • Have or have ability to obtain and Indiana Liquor Serving Permit.
Benefits:
  • Medical, vision, and dental insurance.
  • Critical illness, life, and disability insurance.
  • 401K at one year of employment.
  • Discounts on meals and merchandise.
  • Cell phone stipend.
  • PTO.

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