Front Office Manager

3 weeks ago


Spokane, Washington, United States The Historic Davenport Hotel, Autograph Collection Full time
Front Office Manager Job Description

The Historic Davenport Hotel, Autograph Collection is seeking a skilled Front Office Manager to lead our front desk operations and provide exceptional guest experiences. As a key member of our team, you will oversee the front desk team, ensuring top-notch customer service and efficient daily operations.

Key Responsibilities:
  • Manage front desk operations, including guest check-in, check-out, and room assignments.
  • Lead and develop a team of front desk agents, providing coaching, training, and performance feedback.
  • Collaborate with other departments to create a seamless guest experience.
  • Manage human resources functions, including recruiting, selection, orientation, training, and performance reviews.
  • Ensure compliance with hotel policies and procedures.
Requirements:
  • 2+ years of experience in hotel front desk management or a related field.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Fluency in English.
  • Proficiency in hotel management software and Microsoft Office.
  • Detail-oriented and able to multi-task effectively.
  • Customer service oriented and committed to providing exceptional guest experiences.
Benefits:
  • Competitive salary range: $60,000 - $65,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) matching program.
  • Hotel discounts and perks.
  • Tuition reimbursement program.
  • Paid time off and holidays.

Davidson Hospitality Group is an award-winning, full-service hospitality management company that values its team members and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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