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Healthcare Customer Support Specialist

2 months ago

Farmington, Maine, United States MaineHealth Full time

Position Overview:
As a Healthcare Customer Support Specialist, you will be the first point of contact for patients, providing a warm and welcoming atmosphere. Your role is crucial in ensuring a smooth experience for patients as they navigate their healthcare journey.

Key Responsibilities:
- Greet patients with a friendly demeanor and assist them with inquiries.
- Manage incoming calls and schedule appointments efficiently.
- Perform various administrative tasks as required to support office operations.

Patient Interaction:
The Specialist will engage with patients to collect and verify necessary information, ensuring accuracy in data entry and monitoring.

Team Collaboration:
Work closely with healthcare professionals to facilitate a seamless patient experience and contribute to the overall success of the healthcare team.

Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in office software and scheduling systems.

Join MaineHealth and be a part of a dedicated team committed to providing exceptional patient care.