Healthcare Access Associate
4 weeks ago
Job Summary
The Patient Service Representative (PSR) role at MaineHealth is a dynamic position that requires a friendly and courteous demeanor. The successful candidate will be responsible for greeting patients, answering telephones, scheduling appointments, and performing general office duties as assigned.
Key Responsibilities
- Collect, verify, and enter patient data while maintaining confidentiality and adhering to federal, state, and MaineHealth policies.
- Utilize computer experience to efficiently manage patient information and perform data entry tasks.
- Provide exceptional customer service to patients and colleagues, ensuring a positive experience for all.
Requirements
- High School diploma or equivalent preferred.
- Certified Healthcare Access Associate (CHAA) certification preferred.
- One year of experience in customer service or data entry in a healthcare environment preferred.
Preferred Qualifications
- Familiarity with healthcare billing and diagnostic coding.
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