Compliance Recording Solutions Expert

2 days ago


Baltimore, Maryland, United States Sourcecode Inc Full time

About the Position

At Sourcecode Inc, we are looking for a skilled Field Service Engineer to join our team. As a key member of our technical support team, you will be responsible for implementing and supporting compliance recording solutions for our clients.

This is a dynamic role that requires strong technical skills, excellent communication abilities, and a willingness to travel extensively. The ideal candidate will have a Bachelor's degree in a relevant field, such as Computer Science or Information Technology, and must be certified as a Nice Inform System Engineer. Experience in deploying and supporting Nice Inform solutions is also essential.

Key Responsibilities:

  • Supporting customers with unique and challenging issues.
  • Implementing new systems for existing and new customers.
  • Troubleshooting issues that may fall outside of our control.
  • Maintaining a competent understanding of current software technologies.
  • Working as part of a team to implement complex systems.
  • Focusing on customer satisfaction.
  • Maintaining a positive attitude to contribute to a positive atmosphere.
  • Participating in on-call rotations to support customers as needed.

Compensation: We offer a competitive salary range of $85,000 - $110,000 per year based on location and experience.



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