Healthcare Training and Development Specialist

15 hours ago


Springfield, Illinois, United States Baystate Health Full time

We are seeking an experienced Training and Development Specialist to join our team at Baystate Health.

About the Role

This is a full-time position with an estimated salary of $65,000-$80,000 per year, depending on experience. As a Training and Development Specialist, you will be responsible for designing and delivering training programs to support the registration and scheduling needs of Baystate Health personnel.

Your primary focus will be on developing and implementing training courses and materials to enhance the skills and knowledge of our staff. You will work closely with various departments to identify training needs and develop solutions that meet those needs.

Responsibilities
  1. SUPPORTING REGISTRATION TRAINING NEEDS: Develop training materials and conduct regular classes in applications supporting registration activities.
  2. CUSTOMER-SERVICE FOCUSED SESSIONS: Collaborate with Professional and Organizational Development to create and conduct customer-service focused sessions.
  3. TRAINING SUPPORT FOR HEALTH SYSTEM REGISTRATION: Support health system registration, scheduling, check-in, operations associate, admitting personnel in all aspects of training.
  4. COACHING AND DEVELOPMENTAL PLANS: Assist Training Specialist II and/or Manager in analyzing departmental quality assurance results and develops appropriate training to improve performance.
  5. PARTICIPATING IN PROJECTS AND IMPLEMENTATIONS: Participate in assigned projects and implementations, which may include data collection, testing, training, and providing go-live support to end-users.
Required Skills and Qualifications
  • MINIMUM 3-5 YEARS EXPERIENCE IN REGISTRATION SYSTEMS
  • WORKING KNOWLEDGE OF INSURANCE, MANAGED CARE, MEDICAID, AND MEDICARE REGULATORY REQUIREMENTS
  • EXCELLENT KNOWLEDGE OF WORD, EXCEL, AND REGISTRATION EXPERIENCE
  • TEAM PLAYER, COMMITMENT, FLEXIBILITY, PROBLEM SOLVING, COMMUNICATION, SERVICE EXCELLENCE, ORGANIZATIONAL AWARENESS
Baystate Health Overview

Baystate Health is a leading healthcare provider in western Massachusetts, dedicated to delivering high-quality patient care and advancing medical research and education.



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