Bank Operations Fraud Specialist II

5 days ago


Fort Worth, Texas, United States Simmons Bank Full time
Job Summary

We are seeking a highly skilled Bank Operations Fraud Specialist II to join our Debit Operations Team. As a key member of our team, you will be responsible for performing a wide range of bank operational duties in a fast-paced, deadline-driven environment.

Key Responsibilities
  • Act as a first-line resource for problem-solving regarding debit card and Zelle fraud.
  • Review and investigate Zelle-related fraud reports.
  • Provide customer service-related functions.
  • Coordinate investigations with local, state, and federal law enforcement agencies.
  • Review reports related to fraud prevention programs and services.
  • Escalate high-risk fraud trends to mitigate fraud losses.
  • Handle inquiries from employees and customers.
  • Provide backup to other Bank Operations Specialists as requested by the supervisor.
  • Maintain detailed records on all work responsibilities.
  • Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures.
Requirements
  • High school diploma or equivalent required.
  • One or more years of related experience required; banking operations and/or customer service experience preferred.
  • Ability to operate in a team environment to accomplish shared goals.
  • Ability to solve practical problems and interpret a variety of instructions provided in written and/or oral form.
  • Ability to read and interpret documents such as procedures manuals, general business correspondence, and/or journals or government regulations.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
  • Ability to maintain effective interpersonal relationships with management and team members.
Preferred Qualifications
  • MS Office programs.
About Simmons Bank

Simmons Bank is committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability, or any other legally protected classifications.



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