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Practice Manager

2 months ago

Belfast, Maine, United States ConvenientMD Full time

About the Role

We are seeking a highly skilled and experienced Practice Manager to join our team at ConvenientMD. As a Practice Manager, you will play a pivotal role in the day-to-day operational efficiency of our urgent care clinic, while contributing to its long-term strategic goals.

Key Responsibilities

  • Operational Management
    • Oversee and optimize daily clinic operations to ensure efficient and effective patient management.
    • Lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
    • Maintain a high standard of patient care by ensuring compliance with regulatory requirements and clinic policies and procedures.
    • Manage patient feedback and work with the Medical Leadership team to address and resolve any issues.
    • Order medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
    • Work with the finance department to track expenses related to supplies and ensure adherence to the budget.
  • Team Leadership
    • Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative work environment.
    • Conduct performance evaluations and provide ongoing feedback to enhance staff performance and teamwork.
    • Effective communication among all clinic team members is essential.
  • Strategic Planning
    • Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic plans.
    • Monitor market trends and competitive landscape to identify growth strategies to enhance the clinic's market presence and community engagement.
  • Quality Assurance
    • Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation standards.
    • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
  • Communication and Collaboration
    • Partner with your District Director and corporate resources to ensure effective communication and goal alignment.

Requirements

  • Exceptional People Manager and Team Leader
    • 1-3 years of demonstrated success in leading, mentoring, and growing teams.
  • Experience in Similar Roles
    • Demonstrated skills in medical practice management, human resources, and data analysis.
  • Driven and Self-Motivated
    • Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
  • Effective Communicator and Cross-Collaborator
    • Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
  • Knowledge of Healthcare or Adjacent Industry
    • Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
  • Technically Savvy
    • Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
  • Availability
    • Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.

Bonus Qualifications

  • Degree in Health Management, Health Administration, Nursing, Business Administration, or related field
  • Experience with When to Work, Clockwise, ADP, and Envi