Patient Eligibility Specialist

2 weeks ago


Visalia, California, United States Health Advocates Full time

Company Overview

Health Advocates is dedicated to providing exceptional support in navigating governmental benefits for patients.

Position Summary

The Eligibility Worker I plays a crucial role in assisting patients and claimants in determining their eligibility for various governmental assistance programs, including Medi-Cal, VOC, SSI/SSDI, and TPL.

Key Responsibilities

  • Conduct thorough screenings via telephone or in-person to assess eligibility.
  • Complete and submit applications to the relevant county offices.
  • Follow up with patients, families, and county representatives to ensure successful case resolutions.
  • Maintain accurate records and update the hospital's computer database with patient information.
  • Participate in weekly meetings to provide updates on case progress.
  • Travel to additional hospital sites as necessary to offer support.
  • Generate reports and maintain logs related to case management.
  • Perform other related duties as assigned.

Qualifications

  • High School diploma or GED equivalent is required.
  • 1-2 years of experience in customer service, preferably in a healthcare or call center environment.
  • Bilingual in English and Spanish is a plus.
  • Proficient in basic office skills and computer literacy.
  • Ability to work independently and manage time effectively.
  • Willingness to travel to various hospital locations as needed.
  • Adaptability to change in a fast-paced work environment.
  • Proficient in Microsoft Office Suite.
  • Typing speed of at least 30 words per minute.

Compensation

The pay rate for this position is $26.00 per hour, depending on relevant experience.

Position Type

This is a full-time, non-exempt position with an alternative work week schedule.

Additional Information

Assessment testing and background checks will be conducted post-offer.



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