Retail Cash Management Specialist

4 weeks ago


Urbandale, Iowa, United States Homemakers Furniture Full time

Company Overview:

Join a well-established organization with a legacy of over 40 years in delivering quality products and services to our clientele. We pride ourselves on fostering a family-oriented culture that promotes growth and development for our employees.

Position Title: Customer Finance Cashier

Location: Urbandale, IA

Compensation: $18 per hour

Work Schedule: Full-time, including both weekend days with two weekdays off. Typical hours are:

  • M-F: 11am - 8pm
  • Saturday: 10am - 7pm
  • Sunday: 11am - 6pm

Benefits:

Our full-time employees enjoy a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance
  • Pre-tax Flexible Spending Accounts for health and dependent care
  • Company-paid life insurance
  • 401(k) plan with company matching
  • Profit-sharing opportunities
  • Short-term disability coverage
  • Employee assistance programs
  • Generous employee discounts
  • Paid time off and holidays
  • Career advancement opportunities

Role Overview:

As a vital member of our Finance Retail team, you will play a key role in facilitating customer transactions. Your problem-solving abilities will be essential as you assist customers with their financing inquiries. This position is dynamic and requires direct interaction with customers both in-person and through various communication channels.

Key Responsibilities:

  • Deliver exceptional customer experiences in a high-energy environment.
  • Exhibit strong communication and interpersonal skills to build relationships with customers and team members.
  • Manage multiple customer interactions and prioritize tasks effectively.
  • Clarify company financing and transaction policies to customers.
  • Collaborate with different departments to address a wide range of customer inquiries.
  • Respond promptly to phone calls and voicemails.
  • Assist with outbound calling initiatives to enhance the overall customer experience.
  • Timely email responses to customer inquiries.
  • Foster teamwork and maintain professional relationships with colleagues.

Qualifications:

  • High School diploma or GED required.
  • Experience in cashiering, cash handling, or transactional roles is essential.
  • Preferred experience in phone or call center environments.
  • Outstanding customer service and communication skills, both in-person and remotely.
  • Able to thrive in a fast-paced setting.
  • Basic proficiency in Microsoft Office applications.
  • Competency in 10-key and typing skills.

Physical and Environmental Expectations:

  • Ability to stand for extended periods.
  • Work environment is indoors, with potential exposure to varying temperatures and noise levels.

Additional Information:

A background check is a prerequisite for employment. We maintain a tobacco and drug-free workplace and are an equal opportunity employer.



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