Retail Cash Management Specialist
4 weeks ago
Company Overview:
Join a well-established organization with a legacy of over 40 years in delivering quality products and services to our clientele. We pride ourselves on fostering a family-oriented culture that promotes growth and development for our employees.
Position Title: Customer Finance Cashier
Location: Urbandale, IA
Compensation: $18 per hour
Work Schedule: Full-time, including both weekend days with two weekdays off. Typical hours are:
- M-F: 11am - 8pm
- Saturday: 10am - 7pm
- Sunday: 11am - 6pm
Benefits:
Our full-time employees enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- Pre-tax Flexible Spending Accounts for health and dependent care
- Company-paid life insurance
- 401(k) plan with company matching
- Profit-sharing opportunities
- Short-term disability coverage
- Employee assistance programs
- Generous employee discounts
- Paid time off and holidays
- Career advancement opportunities
Role Overview:
As a vital member of our Finance Retail team, you will play a key role in facilitating customer transactions. Your problem-solving abilities will be essential as you assist customers with their financing inquiries. This position is dynamic and requires direct interaction with customers both in-person and through various communication channels.
Key Responsibilities:
- Deliver exceptional customer experiences in a high-energy environment.
- Exhibit strong communication and interpersonal skills to build relationships with customers and team members.
- Manage multiple customer interactions and prioritize tasks effectively.
- Clarify company financing and transaction policies to customers.
- Collaborate with different departments to address a wide range of customer inquiries.
- Respond promptly to phone calls and voicemails.
- Assist with outbound calling initiatives to enhance the overall customer experience.
- Timely email responses to customer inquiries.
- Foster teamwork and maintain professional relationships with colleagues.
Qualifications:
- High School diploma or GED required.
- Experience in cashiering, cash handling, or transactional roles is essential.
- Preferred experience in phone or call center environments.
- Outstanding customer service and communication skills, both in-person and remotely.
- Able to thrive in a fast-paced setting.
- Basic proficiency in Microsoft Office applications.
- Competency in 10-key and typing skills.
Physical and Environmental Expectations:
- Ability to stand for extended periods.
- Work environment is indoors, with potential exposure to varying temperatures and noise levels.
Additional Information:
A background check is a prerequisite for employment. We maintain a tobacco and drug-free workplace and are an equal opportunity employer.
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