Home Security Specialist

3 weeks ago


Fredericksburg, Texas, United States Safe Haven Security Full time
About Safe Haven Security

We are a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection to families across the country by offering cutting-edge security solutions and exceptional customer service.


Job Summary

As an Installation Technician / Security Advisor, you will play a crucial role in providing best-in-class service to our customers. Your primary goal will be to ensure the proper functioning and optimal performance of security systems, providing our customers with peace of mind and protection.


Key Responsibilities:
  • Installation and Maintenance: Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
  • Sales Consultations: Engage with customers to understand their needs and recommend appropriate security solutions.
  • Troubleshooting: Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
  • Testing and Training: Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs. Educate customers on the proper use and functionality of their security alarm systems.
  • Documentation and Record-Keeping: Complete all necessary paperwork, including installation reports, service tickets, and inventory records.

Requirements
  • Technical Skills: Proficient in installing, troubleshooting, and maintaining security alarm systems.
  • Communication Skills: Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner.
  • Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, utilizing problem-solving skills to identify root causes and implement effective solutions.

What We Offer
  • Competitive Salary: $60,000 - $80,000 per year
  • Mileage Reimbursement: Compensation for business-related travel expenses
  • Comprehensive Paid Training: Ongoing support and training to enhance your skills and knowledge
  • Paid Time Off (PTO) Program: Flexible time off to recharge and maintain work-life balance
  • Medical, Dental, Vision, 401(k), and Life Insurance Coverage: Comprehensive benefits package to support your well-being
  • Employee Assistance Program (EAP): Access to confidential counseling services and resources


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