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Customer Service Manager

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our Front-end Department team at Kroger. As a key member of our team, you will be responsible for providing exceptional customer service, leading and supervising daily operations, and driving business results.

Key Responsibilities
  • Customer Service
    • Provide outstanding customer service to ensure a positive shopping experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Leadership and Supervision
    • Lead and supervise a team of Front-end associates to ensure efficient and effective operations.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Business Results
    • Manage and control expenses for the Front-end department.
    • Develop and implement sales promotions and marketing initiatives to drive business growth.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Inventory and Stocking
    • Plan, organize, and supervise the inventory process to ensure accurate and efficient stocking.
    • Monitor and control inventory levels to prevent overstocking and understocking.
  • Food Safety and Security
    • Adhere to all food safety regulations and guidelines to ensure a safe and healthy shopping environment.
    • Identify and report any safety risks or issues to management.
  • Teamwork and Communication
    • Collaborate with associates and management to achieve company and store goals.
    • Communicate effectively with customers, associates, and management to ensure a positive and productive work environment.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or related field.
    • Minimum 2 years of experience in customer service, retail management, or a related field.
  • Skills and Abilities
    • Excellent communication and leadership skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment.