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Insurance Claims Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Baptist Memorial Health Care. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to patients, insurance companies, and other stakeholders.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner
- Process and manage insurance claims, including billing and follow-up
- Communicate with patients and insurance companies to resolve billing and payment issues
- Review and process accounts for accuracy and completeness
- Collaborate with other departments to ensure seamless customer service
- High school diploma or equivalent required; some college or associate degree preferred
- Minimum 1 year of experience in a customer service or insurance-related role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of insurance billing and collections a plus
- 2+ years of experience in a customer service or insurance-related role
- Knowledge of ICD-9, ICD-10, CPT, and HCPCS codes
- Experience with Microsoft Office and Outlook
- Ability to work in a high-stress environment and maintain a positive attitude
Baptist Memorial Health Care is a leading healthcare provider in the Mid-South region. We offer a competitive salary and benefits package, including paid vacation and continuing education opportunities. Our team is dedicated to providing exceptional patient care and service, and we are seeking like-minded individuals to join our team.