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Customer Service Liaison

1 month ago

Memphis, Tennessee, United States State Farm Insurance Full time

Customer Relations Representative at State Farm Insurance

Key Responsibilities:

  • Assist customers with their insurance needs and provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.

About State Farm Insurance:

We are a leading insurance company dedicated to providing excellent customer service and support. Our team is committed to helping customers achieve their goals and protect their assets.