Pantry Coordinator

2 weeks ago

Anaheim, California, United States Legends Full time

Job Summary:

The Pantry Coordinator is a key member of the Legends team, responsible for providing exceptional guest service to In-Seat customers. This hourly position will support the In-Seat Manager and/or In-Seat Supervisor in day-to-day operations and coordination of event information.

Key Responsibilities:

  • Maintain the flow of orders, handle delivery delays, and ensure all orders are completed quickly and correctly, delivered in a timely manner, and coordinate with the In-Seat Manager.
  • Work closely with the In-Seat Supervisor/In-Seat Manager to ensure a seamless experience on game day by expediting orders placed on the Tapin2 system.
  • Act as a liaison between the kitchen staff and runners.
  • Assist the In-Seat Supervisor with all inventories on hand.
  • Ensure effective communication in the kitchen by calling out orders, obtaining status updates on different items, dispatching runners to pick up and deliver completed orders to guests.
  • Monitor the food portions on completed items according to In-Seat standards.
  • Ensure that all orders are completed in a timely manner and correctly bagged with corresponding condiments.
  • Maintain the cooking, storage, and prep areas clean, neat, and well-stocked.
  • Ensure the efficient flow of orders from the kitchen to the runners.
  • Have extensive knowledge of food and beverage menu, specials, and services offered.
  • Provide In-Seat Manager/In-Seat Supervisor with information that requires a comprehensive knowledge of menus, company policies, practices, and operations.
  • Responsible for updating and maintaining the ordering system.
  • Maintain In-Seat information in a confidential manner.
  • Handle inquiries, requests, and present information in a professional manner.
  • Ability to explain and answer questions about menu items, specials, company policies, procedures, and operations in detail.
  • Must be able to enter order refunds and put orders together quickly and efficiently.
  • Must be able to pull and produce appropriate reports for the back of the house and front of the house daily.
  • Independently respond to inquiries, verbally or in writing. Must have the ability to work independently in a multi-tasking customer service setting.
  • Always maintain positive public relations with inter-departmental and outside contacts.
  • Prioritize work to meet deadlines with minimal guidance as to established times.
  • Must be efficient and accurate with data entry.
  • May be needed in many different areas in emergency situations.
  • Maintain the In-Seat Pantry and its equipment and supplies.
  • Other duties and projects as assigned.

Qualifications:

  • Customer service and communication.
  • Fast-paced problem-solving.
  • Build buyer/seller relationships.
  • Must be personable, proactive, and self-motivated.
  • Organized and ability to jump from task to task and prioritize as needed.
  • Ability to work under pressure and meet deadlines.
  • Able to adapt to change quickly.
  • Punctual and dependable.
  • Must be able to read and maintain information.
  • Must be able to perform simple mathematical calculations.
  • Must be able to speak, read, write, and understand English.
  • Able to move fast and act on assigned duties.
  • Must maintain personal hygiene and a well-groomed appearance standard.
  • Ability to occasionally lift, carry, and put away parcels weighing up to 30 pounds.
  • Ability to sit and use a computer workstation, including a keyboard and visual display terminal, for extended periods of time.
  • Finger, hand, and wrist dexterity.
  • 1-3 years of Expo/Restaurant experience.
  • Excellent organizational, written, and verbal communications and interpersonal skills.
  • Strong proficiency in Word, Excel, and PowerPoint required, and the ability to learn and apply varied computer programs.
  • Knowledge and experience working with a POS system.
  • High School Diploma.

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