Service Advisor

3 weeks ago


Utica, Michigan, United States MAP Automotive Group Full time
Job Overview

We are seeking a highly motivated and organized Service Advisor to join our team at Meade Lexus. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Responsibilities
  • Oversee service orders and flow of the Drive Lane to ensure seamless customer experience.
  • Take ownership of customer inquiries, whether phone or in-person, to provide exceptional support.
  • Work closely with technicians to diagnose vehicle problems, order parts, and tools as necessary.
  • Manage warranty claims and oversee administration of the service department.
  • Reinforce company policies and adhere to company standards.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
Requirements
  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and work with little supervision.
  • Time management skills and ability to prioritize tasks effectively.
  • Professional, well-groomed personal appearance and a clean driving record.
  • Strong record of positive customer satisfaction results and team-oriented mindset.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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