Service Writer
2 days ago
Bruckner's Truck Sales is a leading family-owned semi-truck dealership with over 40 locations across 11 states. We pride ourselves on being an essential business delivering solutions to transportation providers, contributing to our local communities, and caring about our people.
Our Core Values- We act with Honesty and Integrity.
- We value our people and communities.
- We are customer-focused.
- We do what it takes.
- Competitive Compensation Plans
- Paid Time Off and Holidays
- Excellent health, dental, and vision plans
- Investments in Training & Development
- Generous 401(k) and Profit-Sharing Plan
- Tuition Assistance Program
- Employee Stock Ownership
- Technician Student Loan Reimbursement Program
- Disability and Life Insurance
- Internal Promotion Opportunities
- Flexible Spending Account
- Health Club Reimbursement
- Family and Team-Oriented Environment
- Employee Referral Bonus
- Engaging and Challenging Assignments
- Drug-Free Workplace
The Service Writer is responsible for greeting customers, initiating the write-up process, and determining customer needs. They must communicate effectively to document information, provide supporting documents, and acquire customer approvals. The Service Writer must also maintain product knowledge and interact positively with customers, vendors, and coworkers.
Responsibilities- Greet customers and initiate the write-up process
- Determine customer needs and convey information onto the repair order
- Communicate effectively to document information
- Provide supporting documents to determine warranty coverage and open campaigns
- Acquire customer approvals and provide estimates
- Book and close service tickets
- Assist with closing other repair orders as needed
- Answer incoming service phone calls
- Maintain product knowledge
- Good communication skills
- Ability to interact well with customers, vendors, and coworkers
- Must be willing to do other miscellaneous tasks as required
- Must pass physical, including drug test
- Must maintain a professional appearance
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