Freight and Customer Solutions Coordinator

4 days ago


Fairbanks, Alaska, United States Everts Air Full time

**Customer Service Agent Job Description:**

We are seeking a highly skilled and experienced Customer Service Agent to join our team at Everts Air. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their freight is handled efficiently and effectively.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About Everts Air:

Everts Air is a leading provider of air cargo services, offering a range of solutions to meet the needs of our clients. We pride ourselves on our commitment to safety, reliability, and customer satisfaction.

Salary and Benefits:

We offer a competitive salary of $38,400 per annum, plus benefits including medical, dental and vision coverage, 401k match program, and paid holidays.

Responsibilities:

  • Responsible for providing direct customer service for the exchange of control of freight and cargo, and other tasks that lead to the successful transportation of those items.
  • Interact with customers, and demonstrate a professional, confident, positive, and knowledgeable presence.
  • Respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships between Everts Air Cargo and its customers.
  • Effectively perform assignments and process work to meet established deadlines and performance goals.
  • Maintain accurate documentation of records and activity, sort/distribute company materials as required.
  • Respond to customer satisfaction issues by keeping Sales/Operations appraised of customer concerns and/or problems.
  • Record and follow through on customer requests for pick-ups, advise customers of service schedule and/or required documentation and procedures.

Requirements:

  • Able to understand, retain, and deliver information verbally and written.
  • Maintains excellent customer/station agent relations, and to deal effectively with difficult customers.
  • Demonstrates a courteous, helpful, and poised phone manner and possess excellent interpersonal skills.
  • Makes determinations quickly and under pressure.
  • Demonstrates good organization, attention to detail, record keeping skills and the ability to maintain current and updated information.


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