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Assistant Manager

2 months ago

Dallas, Texas, United States Marriott International Inc Full time
Job Summary

This is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations. The successful candidate will be responsible for assisting in the management of Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role involves working with employees to carry out guest arrival and departure procedures and maintaining the property's cleanliness standards.

Candidate Profile

We are seeking a highly motivated and organized individual with a strong background in guest services, front desk, or related professional area. The ideal candidate will have a high school diploma or equivalent and at least 3 years of experience in a similar role. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with at least 1 year of experience in a similar role, is also acceptable.

Key Responsibilities
  • Supporting the Management of Rooms Operations Activities
    • Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.
    • Runs and reviews critical information contained in room operations reports.
    • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
    • Operates all department equipment as necessary and reports malfunctions.
    • Ensures employees have the proper supplies and uniforms.
    • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
    • Understands and complies with loss prevention policies and procedures.
    • Communicates performance expectations to employees in accordance with job descriptions for each position.
    • Handles employee questions and concerns.
    • Effectively schedules employees to business demands and tracks employee time and attendance.
  • Contributing Information to Support Managing to Budget
    • Supervises same-day selling procedures to maximize room revenue and property occupancy.
    • Verifies accuracy of room rates to maximize revenue opportunities.
    • Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
    • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
    • Understands the impact of Room Operations on the overall property financial goals and objectives.
  • Providing for and Managing the Guest Experience
    • Assists in the investigation of employee and guest accidents.
    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Assists in the review of comment cards and guest satisfaction results with employees.
Benefits

Marriott International offers a competitive compensation package, including a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

About the Team

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Our team of professionals is dedicated to creating experiences so exceptional that long after a guest stays with us, the experience stays with them. We pride ourselves on delivering excellence in the care and comfort of our guests, and we are committed to making a positive impact in the communities we serve.