Task Force General Manager

5 days ago


Philadelphia Pennsylvania, United States HHM Hotels - Philadelphia Region Full time
Job Summary

HHM Hotels - Philadelphia Region is seeking a seasoned Hotel Operations Manager to lead our Task Force team as a General Manager. This leadership role requires a solutions-oriented individual to manage hotel operations, maximize profits, and achieve exceptional guest satisfaction.

Key Responsibilities
  • Leadership
    • Lead, inspire, and mentor a diverse team to cultivate a culture of collaboration, innovation, and accountability.
    • Set clear expectations and provide guidance to achieve exceptional performance.
  • Guest Experience
    • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
    • Continuously seek opportunities to enhance guest interactions and exceed expectations.
  • Financial Performance
    • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
    • Monitor financial performance through regular analysis and implement corrective actions as needed.
  • Operational Excellence
    • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
    • Implement best practices to uphold quality and safety standards.
  • Employee Development
    • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Requirements
  • Associate or Bachelor's Degree in Business, Hospitality, or a related field.
  • 3+ years in operations management or a similar leadership role in a hotel.
  • Familiarity working with systems and processes of multiple hotel brands.
  • Financial acumen and the ability to develop budgets and manage financial performance.
Benefits
  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Educational/Professional Development
  • Technology Reimbursements

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