Enterprise Salesforce Operations Strategist

1 week ago


Hyattsville, Maryland, United States AccelerEd Full time
Unlock Your Potential as an Enterprise Salesforce Operations Strategist

About the Role:

We are seeking a highly skilled and experienced Enterprise Salesforce Operations Strategist to join our team at AccelerEd. As a key member of our operations team, you will play a crucial role in driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:

  • Operational Excellence: Develop and implement standardized processes, policies, and KPIs to measure and elevate operational performance within Salesforce, Marketing Cloud, and Contact Center teams.
  • Strategic Planning and Continuous Improvement: Collaborate with the AVP to drive business development and go-to-market strategies, shaping project scopes, resource planning, and forecasting efforts to expand the client portfolio and align with AccelerEd's objectives.
  • Vendor and Partner Management: Lead engagements with external vendors and account teams (e.g., Salesforce, OwnBackup, Copado) to stay current on product roadmaps and industry best practices, ensuring AccelerEd's clients receive high-quality advisory and solutions.
  • Project Management: Champion client-centric success and satisfaction by implementing strategies that align CRM projects with customer success goals, ensuring high-quality learner and institutional experiences.

Requirements:

  • Bachelor's Degree: A Bachelor's degree in a related field of study is required.
  • Experience: 10+ years combined experience in technical project management, program management, consulting, strategy, operations, or similar capacity.
  • Salesforce Experience: 6+ years of Salesforce implementation experience for full-lifecycle enterprise software projects.

What We Offer:

  • A competitive estimated salary range of $120,000 - $160,000 per year.
  • A dynamic and collaborative work environment.
  • Ongoing professional development opportunities.


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