Cloud Delivery and Operations Strategist
1 week ago
AccelerEd is a leader in Higher Education solutions, delivering cutting-edge Salesforce experiences to drive student success. We're seeking an experienced Cloud Delivery and Operations Strategist to join our team.
About the Role
As a key member of our operations team, you'll play a vital role in shaping our delivery standards, ensuring seamless project execution, and driving operational excellence. You'll lead from the front, implementing streamlined processes, metrics, and KPIs to elevate our impact. Your expertise will help us stay ahead of the curve in Higher Education, leveraging data and analysis to keep our platform reliable and responsive.
Key Responsibilities
• **Operations**: Develop and implement standardized processes, policies, and KPIs to measure and improve operational performance within Salesforce, Marketing Cloud, and Contact Center teams. Drive metrics development for key operational areas to foster a culture of accountability and continuous improvement.
• **Project Management**: Champion client-centric success and satisfaction by aligning CRM projects with customer goals, ensuring high-quality learner and institutional experiences. Collaborate closely with stakeholders to meet objectives and measure success through KPIs, CSAT, and feedback.
• **Leadership**: Foster a collaborative, innovative team culture aligned with Salesforce, Higher Education, and AccelerEd values. Guide team members constructively through challenges and successes, supporting their growth and success.
Requirements
We're looking for someone with 10+ years of combined experience in technical project management, program management, consulting, strategy, operations, or similar capacity. Your expertise should include 6+ years of Salesforce implementation experience for full-lifecycle enterprise software projects. You must have a proven track record in managing multiple concurrent projects effectively.
Preferred Qualifications
Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, EDA, Admissions Connect, Student Success Hub, Education Cloud. Previous experience managing and delivering projects in Higher Education. Certified Scrum Master, PMP, Certified Project Director, or any other globally recognized certification for project management and delivery.
What We Offer
A competitive salary range of $120,000 - $180,000 per year, depending on experience. A dynamic work environment with opportunities for growth and professional development. The chance to make a meaningful impact in Higher Education. A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Location
This role is based in Adelphi, MD, with occasional travel required (up to 10% of the time).
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