IT Support Specialist

4 weeks ago


New Orleans, Louisiana, United States New Orleans Ernest N. Morial Convention Center Full time
Key Responsibilities

As a key member of our team, you will be responsible for providing exceptional desktop support to our end users. This includes:

  • Responding to service calls in a professional and courteous manner
  • Handling support calls and coordinating issues with the Desktop Support Team
  • Providing research and recommendations for improvements and opportunities
  • Maintaining equipment inventory records and equipment replacement schedules
  • Performing other server non-OS services such as Active Directory, Email, user accounts, and permissions

Additional Responsibilities

You will also be responsible for:

  • Troubleshooting printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations
  • Providing PC and peripheral parts requirements, acquisition support, and installations satisfying end user computing needs
  • Performing software installations and upgrades

Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical skills and knowledge of desktop support

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