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Technical Support Specialist

2 months ago

Hurlburt Field, Florida, United States Oneida Technical Solutions Full time
Technical Support Specialist - Oneida Technical Solutions, LLC

Oneida Technical Solutions, LLC (OTS) is dedicated to delivering IT assistance and services in intricate environments, including defense sectors and various industries. OTS is in search of skilled Technical Support Specialists to enhance their team.

Key Responsibilities:

  • Delivering user support for computer hardware, software, and related devices
  • Installing, configuring, and troubleshooting operating systems and software applications
  • Identifying and resolving hardware and software challenges
  • Establishing and managing user accounts and access rights
  • Addressing technical support inquiries
  • Cooperating with IT teams to tackle complex technical issues
  • Keeping precise records of hardware assets and software licenses
  • Conducting routine maintenance activities
  • Training end-users on troubleshooting methods

Qualifications:

  • Current CompTIA Security+ certification
  • At least 6 years of experience in supporting Windows desktops/laptops
  • Security Clearance is mandatory
  • Preferred educational background in IT
  • Familiarity with ServiceNow is advantageous

Oneida Technical Solutions, LLC is an equal opportunity employer and is committed to fostering diversity in the workplace.