Credit Union Service Representative
4 weeks ago
At Navigant Credit Union, we're dedicated to improving the financial well-being of our members. With a rich history dating back to 1915, we've grown to become one of the largest credit unions in Rhode Island.
Our mission is centered around community-driven values, and we're proud to have been named 'Rhode Island's Best Place to Work' year after year by Providence Business News. Our core values of Leadership, Unity, Caring, and Integrity guide our organization and shape the way we interact with our members.
What We OfferWe pride ourselves on providing exceptional opportunities for professional development, career advancement, and a best-in-class benefits package. This includes:
- A rich medical and dental plan
- Vision benefits
- A robust 401(k) with a generous employer match
- Tuition reimbursement
- Competitive salaries
- Paid volunteer days
- Opportunities to give back to the community
We're seeking an experienced Credit Union Service Representative to join our team. As a key member of our staff, you'll be responsible for delivering exceptional customer service, aligned with our core values and mission statement. Your primary duties will include:
Key Responsibilities- Processing member transactions in person and via phone, mail, fax, and online services
- Providing information and answering questions from members regarding credit union products and services
- Opening new member accounts and cross-selling credit union products and services
- Resolving member inquiries and representing the credit union in a professional manner
To be successful in this role, you'll need:
- A high school diploma or equivalent (GED)
- Minimum 2-4 years of experience in a financial institution, preferably in member service and/or loan processing/interviewing and sales
- Demonstrated knowledge of credit union products, services, policies, procedures, and regulations
- Excellent verbal, written, telephone, and interpersonal communication skills
- PC proficiency, including Microsoft Office and the Internet
- Ability to manage multiple projects/priorities simultaneously
The estimated salary range for this position is $45,000-$65,000 per year, depending on experience and qualifications.
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