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Global Learning Delivery Director

2 months ago

Atlanta, Georgia, United States Visamiddleeast Full time

Job Summary

The Global Learning Delivery Director - Operations Excellence will lead the client-facing delivery excellence team to manage the day-to-day administration and delivery of Visa University training programs globally. This role will be responsible for designing and executing a comprehensive delivery strategy that ensures process optimization, global governance, measurement, and effective instructor management.

Key Responsibilities

  • Lead the client-facing delivery excellence team to manage the day-to-day administration and delivery of Visa University training programs globally.
  • Design and execute on a comprehensive delivery strategy that ensures process optimization, global governance, measurement, and effective instructor management.
  • Collaborate seamlessly across multiple internal and external stakeholders to ensure timely billing, scheduling, fulfillment, and measurement of external learning programs.
  • Maintain all program expenses for use in future market and profitability analysis according to process timelines.
  • Manage vendor selection and contract negotiations to drive acceptable margins around delivery expenses while ensuring the best client learning experience.
  • Partner across Visa University to measure and improve key metrics around delivery efficiency, trainer utilization, expense management, and profit margin.
  • Monitor client learner feedback as well as emerging learning needs or requests, ensuring timely visibility, escalation, and resolution across the Visa University Delivery Network, School of Digital Payments, and other parties as needed.
  • Lead, coach, and mentor a team of delivery excellence experts, moderators, and trainers focused on providing consistently high-quality learning experiences.
  • Develop and manage an efficient process for ensuring the ongoing education, including upskilling and cross-training of our client delivery team to meet the evolving market needs.

Qualifications

  • 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Master's, MBA, JD, MD) or at least 3 years of work experience with a PhD in education, communication, or business.
  • Preferred Qualifications:
    • 12+ years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Master's, MBA, JD, MD) or 6+ years of work experience with a PhD, in a learning & development/training or commercial facing role in a corporate environment.
    • Sales and/or Payments experience a plus.
    • 10+ years of direct people management experience.
    • Strong leadership skills appropriate to a fast-paced business environment and a matrix organization.
    • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
    • Excellent analytical skills: comfortable leveraging data to drive operational decisions and experienced with using Tableau dashboards.
    • Proven track record in implementing events and projects on time and within budget for large global events.
    • Must be a self-starter with ability to problem solve in the moment with both clients and internal stakeholders.
    • Comprehensive knowledge of and demonstrated ability to deliver learning programs using single vehicle or blended approaches, including virtual and classroom-based instructor-led training (ILT), manager-led development, experience-based development, coaching and mentoring, peer-to-peer learning, and eLearning.
    • Proven ability to drive efficient and effective delivery of ILT and virtual ILT leveraging administrative and facilitation resources.
    • Strong communication (written and verbal), relationship management, and influencing skills at all levels in an organization.
    • Demonstrated ability to create operational processes and infrastructure, while also driving innovation and change, to improve the efficiency and effectiveness of learning delivery.
    • Proven ability to develop and lead a high-performing team.
    • Successful Lean Six Sigma project application is a bonus.