Host
4 weeks ago
The Host is the first point of contact for our guests, providing genuine hospitality while maintaining the space and meeting their needs. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Follow opening and closing duties as posted
- Provide exceptional service at all times
- Collaborate with the Maître 'd and Management team to greet guests with a warm and knowledgeable demeanor
- Set and maintain the dining room environment, ensuring cleanliness and organization
- Have knowledge of menu items to assist guests as needed
- Assist guests and colleagues courteously and efficiently
- Use guests' names appropriately and communicate with restaurant colleagues
- Assist in preparing for service and communicating with colleagues
- Coordinate set menus for small groups and distribute event forms
- Inform restaurant managers of daily reservations forecast
- Share information on upcoming events with the Concierge team
- Assist in monitoring guests' needs and confirming daily reservations
- Log guest preferences and check daily for regular guests
- Assist with coat check as needed
- Perform other responsibilities assigned by Management
- 1 year experience in a luxury hotel environment or similar setting
- Ability to work weekends and have open availability
- Capable of working in a team-oriented environment to achieve guest satisfaction
- Positive, engaging, and energetic personality
- Personable and able to anticipate guests' needs
- Organized, able to manage time wisely, and work with little supervision
- High attention to detail and sensitivity to cultural nuances
- Excellent communication skills in English
- Able to handle multiple tasks in an intense environment
- Excellent people skills and ability to work under pressure
- Ability to maintain a clean and professional appearance
- Ability to stand for extended periods
- Multi-lingual is a plus
- Experience working with SevenRooms is preferred
- TIPS Certified
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