Host

1 week ago


New York, New York, United States Lodi Full time
Job Title: Host

We are seeking a highly skilled and experienced Host to join our team at Lodi. As a Host, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities:
  • Ensure all guests consistently receive courteous and efficient service.
  • Follow seating guidance as directed by the Maitre'd and Manager on Duty.
  • Communicate with the restaurant staff on reservation and guest notes before and during each service.
  • Maintain a welcoming and orderly restaurant environment.
Personnel:
  • Help guide new hosts on front desk responsibilities and standards.
  • Work with the reservation team to ensure reservations are booked efficiently to maintain smooth operations.
  • Communicate with the restaurant staff on reservation and guest notes before and during each service.
Guest Service:
  • Ensure all guests consistently receive courteous and efficient service.
  • Respond positively and promptly to guest concerns and complaints.
  • Maintain guest satisfaction by following seating guidance at the direction of the Maître'd or Manager on Duty.
  • Maintain a welcoming and orderly restaurant environment.
  • Build relationships with repeat guests.
Service Standards:
  • Maintain the high standards of cleanliness and appearance throughout all areas of the restaurant.
  • Follow all company policies and procedures, including recently created and evolving COVID guidelines.
  • Follow all Department of Health (DOH) standards.
Company Values:
  • Understand that we require a positive and professional attitude in the workplace.
  • Understand and strive to behave in a way that is in line with the company's values of respect, excellence, transparency, and resilience.
Physical Demands:
  • The physical demands for this position are frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



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