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Proactive Service Solutions Representative

2 months ago

Moreno Valley, California, United States LOCAL FIRM HIRING Full time

Become a part of our team as a Customer Engagement Associate at a vibrant organization that prioritizes professional development and offers excellent benefits.

About Us: We are a prominent local firm that has made a positive difference in our community by collaborating with reputable brands whose offerings you likely encounter regularly. Through effective sales and marketing techniques, we emphasize the importance of customer satisfaction. Our training programs are designed to equip Customer Engagement Associates with the skills needed for advancement to Customer Service Account Managers within a year.

The Role: We are in search of a Customer Engagement Associate with 1-2 years of experience in customer-facing positions. This role is intended to swiftly elevate the right candidate to a Trainer position, responsible for onboarding new staff, ensuring compliance, and providing support to the Sales team in managing territories. Key responsibilities include:

  • Addressing customer concerns.
  • Responding to product/service inquiries.
  • Overseeing customer accounts and documenting relevant information.
  • Protecting sensitive customer information.
  • Facilitating new hire orientation.
  • Offering assistance and insights to the sales team.
  • Updating customer records and account information.
  • Establishing new accounts for prospective clients.