Customer Development Specialist

2 weeks ago

Aberdeen, Maryland, United States Gordon Food Service Full time
Job Title: Customer Development Specialist

Welcome to Gordon Food Service, where we're passionate about helping our customers succeed. As a Customer Development Specialist, you'll play a critical role in strengthening customer relationships and driving profitable sales growth.

Key Responsibilities:
  • Represent Gordon Food Service products and services in assigned territories and accounts, seeking growth opportunities and onboarding new customers.
  • Manage customer business relationships, including accounts receivable, credits, lost business, growth, deployment of resources, and average order size/profitability.
  • Travel through assigned territories to call on existing and prospective customers, maintaining and seeking growth opportunities, and increasing profitable sales volume and contract compliance.
  • Coordinate and conduct product demonstrations and presentations, discussing applications and emphasizing features based on price or value to customer business operations.
  • Create and deliver business plans based on customer needs, goals, and objectives.
  • Work directly with Regional and/or National chain account managers to execute strategic initiatives across concepts within units.
  • Direct and deliver consultative services, such as GPO Maximation, menu engineering, wait staff, and HAACP training, consulting with customers and network resources to fulfill operations and profitability needs.
  • Conduct personal results analysis and planning at the customer level.
  • Receive, discuss, and/or verify order information with customers using appropriate methods on a monthly basis, including customer credits to identify and establish sales performance goals.
  • Explain credit terms via established parameters and manage the collection of receivables using multiple methods, including electronic, mail, and personal pickup of payments.
  • Identify competition, customer purchasing patterns, perform customer sales history analysis, and observe and gather data to determine the needs of customer operations.
  • Endorse and promote NextGen and other technical solutions.
  • Develop and oversee customer segment shows and participate in customer events.
  • Collaborate with brokers to establish GFS products.
  • Perform other duties as assigned.
Requirements:
  • Ability to meet and exceed sales performance goals and execute appropriate time and territory management.
  • Ability to support bid negotiation process and navigate through agreements.
  • Ability to interact with customers using comprehensive communication skills and the ability to express self verbally.
  • Must be a strategic thinker, inquisitive, innovative, and creative to build relationships, network, link resources, and apply business practices.
  • Able to work effectively in teams and display integrity and honesty to participate and contribute to branch team efforts.
  • Goal-driven, with organizational and administration skills.
  • Strong attention to detail and ability to follow-up in order to self-manage and develop discipline.
  • Must be flexible and receptive to coaching.

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

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