Customer Service Representative
4 weeks ago
Key Responsibilities
- Provide top-notch customer service via phone, ensuring a positive experience for each caller.
- Dispatch calls to technicians and perform basic accounting functions.
- Perform clerical and mail processes, including greeting visitors and handling correspondence.
- Utilize excellent communication skills to ensure customer satisfaction and accurate information exchange.
- Manage technician scheduling and handle invoice processing.
- Enable calls to be transferred to an answering service at the end of the day.
- Perform additional duties as directed by management.
Requirements
- Courteous and pleasant demeanor.
- Reliable transportation and a valid driver's license.
- Active cell phone and clean background.
- Pass a drug test and have a clean driving record.
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