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IT Operations Specialist

2 months ago

Waukegan, Illinois, United States DivIHN Integration Inc Full time
About the Role

We are seeking a highly skilled IT Operations Specialist - SAP Ariba to join our team at DivIHN Integration Inc. As a key member of our IT organization, you will be responsible for aligning technology solutions with business strategies, working closely with senior management to drive business growth and improvement.

Key Responsibilities
  • Partner with functional groups within the IT organization to communicate and clarify business needs, contribute to the development of long-range system plans, and ensure products and services are aligned with business needs.
  • Provide strategic consultancy support to customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements.
  • Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business.
  • Assess near-term needs utilizing structured interview processes to establish business priorities, consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
  • Ally with other IT functional areas to remain apprised of project status, and inform customer management of progress; conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts.
  • Develop, motivate, and provide direction to the technical team in a way that facilitates the creation of a team environment and enables team to fulfill the department's operation objectives.
  • In specialized systems (i.e., SAP) effectively set options to change the way the program works (configuration responsibilities).
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Requirements
  • Bachelor's Degree/10-13 years of experience
  • Degree in IT and/or complimentary business degree
  • The manager can consider Associate if the candidate has the experience
Experience
  • The Sr. IT Specialist will have a client area across multiple countries, multiple divisions, and multiple domains.
  • This position will lead the offshore and onsite teams from service partners.
  • The BSS Run Sr. IT Specialist manages the team and related delivery activities for Global, Divisional, and local systems.
  • Leads the partnership of the Run function with BRMs and Regional IT contacts.
  • Provide oversight of business requirements. Leverages key strengths from all teams, client, and Provider alike.
  • Strong experience in SAP ERP environment, in the areas of SAP-SCM (Production Planning, Production Execution and Quality Management), SAP-PTP (Direct and Indirect Procurement and Accounts Payables), SAP-APO, and SAP-Ariba.
  • Experience in SAP SRM is a plus.
  • Ability to effectively communicate with Business users and work with offshore teams.
  • This role leads all support-related activities.
  • This includes the following: Accountable for end-to-end support.
  • Reports regularly on performance.
  • Monitors service-level infractions.
  • Develops new Service Level Agreements (SLAs) and metrics, as needed.
  • Works across stakeholders to gain agreement on new SLAs and/or metrics.
  • These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
  • Harmonizes and motivates team members.