Assistant Director, Learning Services

3 weeks ago

Aragüés del Puerto, Huesca, United States George Mason University Full time
About the Position:

The Assistant Director, Learning Services is a key member of the Learning Services team at George Mason University. This role specializes in the coordination and development of learning support to serve all students across the university. The Assistant Director works to provide direct student service, staff supervision, operational oversight, and management of learning support programs within Learning Services, which are vital to student retention, completion, and overall success.

Responsibilities:
  • Collaborate with the Associate Director to create, develop, and implement comprehensive learning support services;
  • Develop partnerships with academic units to develop programs that support student learning;
  • Develop and implement new initiatives for Learning Services, including the launch and continued development of the tutoring platform for undergraduate students;
  • Recruit, train, and supervise student employees, including graduate professional assistants, peer academic coaches, and marketing assistants;
  • Administer assessment of programs and prepare reports for decision-making and program improvement;
  • Provide academic coaching to students seeking academic assistance and deliver workshops on study strategies;
  • Employ a diverse set of strategies focused on academic performance, time management, study strategies, and academic anxiety;
  • Other duties as assigned.
Requirements:
  • Master's degree in a related field or the equivalent combination of education and experience;
  • Prior professional experience working in tutoring, teaching, academic coaching, or other learning assistance programs;
  • Experience developing partnerships, supervising, training, and developing workshops and presenting content;
  • Demonstrated leadership, communication, program development, and administrative skills;
  • Demonstrated working knowledge of learning processes and study strategies;
  • Knowledge of principles and processes for providing student service and support;
  • Exceptional interpersonal, oral, and written communication skills with the ability to communicate with a variety of constituents and departmental stakeholders;
  • Ability to meet deadlines, work accurately and quickly with attention to detail, and be able to manage multiple complex programs, projects, and high-level, intricate student cases simultaneously;
  • Ability to competently interact with a culturally and ethnically diverse population of students, faculty, and staff;
  • Ability to speak publicly and clearly present information;
  • Ability to relate to people from diverse backgrounds;
  • Ability to work independently, self-motivate, and take the initiative;
  • Ability to occasionally work evening and weekend hours;
  • Demonstrated commitment to the practice of open and effective communication with students, staff, and faculty to build and maintain collaborative relationships.

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