Associate Director of Information Technology

3 days ago


Los Angeles, California, United States FAMILY OFFICE FINANCIAL SERVICES, LLC Full time
About the Role

We are seeking a highly skilled and experienced Associate Director of Information Technology to join our team at Family Office Financial Services, LLC. As a key member of our IT department, you will be responsible for providing technical leadership and support to our staff, ensuring the smooth operation of our technology infrastructure, and driving innovation in our IT services.

Key Responsibilities
  • Microsoft 365 and Cloud Services Management: Serve as the subject matter expert on the Microsoft 365 platform, providing ongoing support to ensure the health of our M365 tenant and managing incident escalations effectively.
  • IT Infrastructure and Maintenance: Perform regular maintenance and upgrades of hardware, software, and network infrastructure to ensure optimal performance and reliability.
  • IT Support and Help Desk: Efficiently manage help desk tickets, ensuring timely resolution and delegating tasks as appropriate.
  • Vendor and Contract Management: Work with vendors to obtain quotes, test products, oversee procurement of equipment and software, and manage support contracts.
Requirements
  • A bachelor's degree in information systems, engineering, or a related field from an accredited institution.
  • 5+ years of equivalent work experience.
  • Server, desktop, and network experience in a fast-paced support environment.
  • Experience advising and communicating with non-technical staff.
  • Excellent customer service skills.
  • Strong communication and collaboration skills.
  • Excellent problem-solving skills and attention to detail.
What We Offer

We offer a competitive compensation package, excellent benefits, and a dynamic work environment. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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