Member Service Representative

2 days ago


Clinton, Iowa, United States Mountain America Credit Union Full time
Job Summary

At Mountain America Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members, meeting their financial needs, and promoting our products and services.

Key Responsibilities
  • Build and maintain relationships with members through in-person and phone conversations
  • Provide quality service by assessing, advising, and assisting members with their financial needs
  • Recognize and meet member needs by cross-selling products and services
  • Accurately maintain cash drawers and process transactions in accordance with established policies and procedures
  • Represent the credit union in a professional manner, both in dress and in actions
Requirements
  • At least six months of customer service experience
  • High school diploma or equivalent
  • Valid driver's license
  • Basic computer operating skills and beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
What We Offer
  • Competitive starting pay with opportunities for increase based on experience
  • Excellent medical and dental benefits with minimal employee contribution
  • Paid time off, volunteer time off, and paid holidays
  • Matching 401K
  • Tuition assistance
  • Professional development
Why Join Our Team?

At Mountain America Credit Union, we are committed to taking care of our employees and providing a supportive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, making us an ideal place to build a career.



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