Customer Service Representative

16 hours ago


Clinton, Iowa, United States The UPS Store Full time
Job Summary

The Part-Time Center Associate plays a vital role in delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Requirements
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 20 to 25 hours per week for a 6-day work week
  • Ability and willingness to become a Notary per State of Tennessee qualifications
About The UPS Store

The UPS Store is a leading provider of shipping, printing, and business services. We are committed to delivering exceptional customer service and providing a positive work environment for our team members.



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