Customer Service Representative

4 weeks ago


Clinton, Iowa, United States Mountain America Credit Union Full time
Job Summary

At Mountain America Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and promoting our products and services.

Key Responsibilities
  • Provide quality service to members through transactions, cross-selling, and product knowledge.
  • Build and maintain relationships with members through regular communication and follow-up.
  • Meet production goals and contribute to the success of the branch team.
  • Assist with opening and closing procedures, including cash handling and security protocols.
  • Represent the credit union in a professional manner, adhering to our values and policies.
Requirements
  • At least six months of customer service experience.
  • High school diploma or equivalent.
  • Valid driver's license.
  • Basic computer operating skills and proficiency in Microsoft Office.
  • Ability to type a minimum of 35 words per minute.
Preferred Qualifications
  • Bilingual English/Spanish.
  • Thorough knowledge of credit union policies, procedures, and regulations.
  • Ability to prepare loan documents and cross-sell financial services.
What We Offer
  • Competitive pay with opportunities for increase based on experience.
  • Excellent medical and dental benefits.
  • Paid time off, volunteer time off, and paid holidays.
  • Matching 401K.
  • Tuition assistance and professional development opportunities.


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