Fulfillment Associate

3 days ago


Fort Atkinson, Iowa, United States LHH Recruitment Solutions Full time
Fulfillment Associate Job Description

We are seeking a detail-oriented and proactive Fulfillment Associate to join our team at LHH Recruitment Solutions. As a key member of our operations team, you will be responsible for ensuring timely and accurate fulfillment of orders, managing inventory, and providing exceptional customer service.

Key Responsibilities:
  • Monitor and maintain web-based hotlines to ensure prompt resolution of customer inquiries.
  • Interpret drawings and layouts to determine required parts and materials.
  • Direct communication with stores, operations teams, and store managers to clarify order details and ensure accurate shipments.
  • Coordinate with production and fulfillment teams to pull correct parts and materials for shipment.
  • Prepare and maintain accurate shipping information and memos.
  • Log and track requests to ensure timely resolution and follow-up.
  • Post tracking information to the hotline and email store procurement requesters.
  • Prepare invoices for fulfillment parts and shipments.
  • Update hotline with invoices and estimated completion dates as needed.
  • Maintain accurate inventory records, differentiating between new store inventory and replacement parts.
  • Keep instruction sheets up-to-date and familiar with various part numbers for each job.
  • Handle inbound calls from stores and clients for fulfillment requests on other production jobs.
  • Provide front office support as needed, backing up the Front Office Associate.
Requirements:
  • Reliability and accountability, with consistent attendance and punctuality.
  • Strong attention to detail and ability to follow directions with minimal supervision.
  • Self-starter with a sense of urgency and ability to multi-task and maintain strong organizational skills.
  • Proficiency in Microsoft applications, including Outlook, MS Word, and Excel.
  • Excellent verbal and written communication skills, with ability to communicate with all levels within the organization.
  • Strong problem-solving skills, including the ability to be proactive and anticipate potential problems.
Preferred Experience:
  • Previous experience handling OS&D (Over, Short, and Damaged) issues in a logistics or supply chain environment.
  • Background in supply chain and logistics operations.

This role is ideal for someone who is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment. If you have the required experience and skills, we encourage you to apply directly to JT.Timothy@lhh.com or Sarah.Harvey@lhh.com.

Pay Details: $21.00 to $23.00 per hour

Search managed by: Jason Timothy

Benefit offerings: Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Equal Opportunity Employer/Veterans/Disabled

Candidate Privacy Information Statement: Navigate to https://www.lhh.com/us/en/candidate-privacy

Company Policy: The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.


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