Automotive Customer Service Representative
2 weeks ago
We are seeking a highly skilled Automotive Customer Service Representative to join our team at Empire Auto Parts. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and online channels.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries regarding product availability and pricing
- Process order requests using company systems and review online orders as needed
- Place outbound calls to customers to update order status and verify account information
- Provide product information and resolve support issues promptly and professionally
- Handle customer complaints and concerns with precision, professionalism, and courtesy
- Bilingual skills are strongly preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- High school diploma or equivalent is a plus
- Be at least 18 years old
- Estimated Salary: $45,000 - $60,000 per year, depending on location and experience
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
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