Automotive Service Representative

3 days ago


San Jose, California, United States Stevens Creek Toyota Full time

Job Title: Automotive Service Representative

Location: Stevens Creek Toyota

Salary: $40,000 - $60,000 per year

The Service Representative will be responsible for processing service transactions, handling cash and credit card payments, and providing exceptional customer service to our valued customers. The ideal candidate will have previous experience in a cashier or customer service role and possess strong mathematical skills and attention to detail.

Responsibilities:

  • Process service transactions, including invoice payments and deposits, ensuring proper documentation and adherence to dealership policies.
  • Handle cash, checks, credit cards, and other forms of payment from customers for service transactions, ensuring accuracy and secure handling of funds.
  • Utilize the dealership's point-of-sale system to process service transactions promptly and efficiently, including generating invoices and receipts.
  • Greet service customers in a friendly and professional manner, answer their inquiries, and provide information about service offerings and promotions.
  • Assist service advisors by scheduling customer appointments, ensuring efficient utilization of service bays and technician availability.
  • Address customer complaints or concerns related to service transactions, striving to resolve issues promptly and in a courteous manner.
  • Maintain accurate and organized records of cash transactions, daily transactions, and deposits, ensuring proper documentation and record-keeping practices.


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