Service Team Associate

1 month ago


Tempe, Arizona, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will play a critical role in delivering exceptional customer service, maintaining a well-organized store environment, and supporting the sales team in achieving sales goals.

Key Responsibilities
  • Provide exceptional customer service, ensuring that all customers receive a fast and friendly shopping experience.
  • Maintain a well-organized store environment, including merchandise recovery and maintenance.
  • Support the sales team in achieving sales goals, including assisting with Omni channel processes and participating in truck unloading and stocking.
  • Engage with customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on the Voice of Customer (VOC) survey and provide feedback to improve the customer experience.
  • Assist with shrink and safety programs, and adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, and promote commitment to the organization's vision and values.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

Michaels Stores is committed to providing a positive and inclusive work environment for all Team Members. We offer competitive pay, benefits, and opportunities for personal and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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