Closing Manager

2 days ago


Andover, Massachusetts, United States Dunkin' Full time
Closing Manager Job Description

We are seeking a skilled Closing Manager to join our Dunkin' team.

The ideal candidate will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.

Key Responsibilities:

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Provide coaching and feedback to crew members
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

  • Great Focus:
    • Understands and exceeds guest expectations, needs and requirements
    • Displays a sense of urgency with guests
    • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
    • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for:
    • Sets and maintains high standards for self and others, acts as a role model
    • Consistently meets or exceeds goals
    • Contributes to the overall team performance; understands how his/her role relates to others
  • Problem Solving and Decision Making:
    • Identifies and resolves issues and problems
    • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal Relationships & Influence:
    • Develops and maintains relationships with team members
    • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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