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Shift Team Lead

2 months ago

Springfield, Illinois, United States Sweet Liberty LLC Full time

About the Role:

Sweet Liberty LLC is seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and execute operational standards.

Key Responsibilities:

  • Team Leadership: Coach and motivate Crew Members to achieve their full potential, providing timely feedback and recognition for their achievements.
  • Operational Excellence: Ensure that all operational standards are met, including quality, service, and cleanliness standards.
  • Guest Focus: Prioritize guest satisfaction, anticipating and exceeding their expectations.
  • Problem Solving: Make sound decisions based on analysis, experience, and judgment to resolve guest complaints and operational issues.
  • Team Development: Support the training and development of Crew Members, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Inventory Management: Monitor and control inventory levels, ensuring that we have the right products in stock to meet guest demand.
  • Cash Handling: Manage cash handling procedures, ensuring accuracy and attention to detail.
  • Restaurant Maintenance: Maintain a clean and safe working environment, ensuring that all equipment and facilities are in good working order.

Requirements:

  • Communication Skills: Fluently speak and read English.
  • Math and Writing Skills: Basic math and writing skills are required.
  • Experience: Previous experience in a restaurant, retail, or supervisory role is preferred.
  • Qualifications: Guest Focus, Passion for Results, Problem Solving and Decision Making, and Building Effective Teams.

Benefits:

  • Competitive Weekly Pay: Earn a competitive weekly salary.
  • Employee Meals: Enjoy free meals while on shift.
  • Medical and Dental Insurance: Receive medical and dental insurance with company contribution (full-time employees only).