Member Experience Ambassador
2 months ago
We are a dynamic and inclusive fitness community that strives to create an uplifting experience for everyone. Our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.
Our team is passionate, fun, and united, and we are proud to be a 'Great Place to Work' certified company.
Job SummaryThe Member Experience Specialist is a key role in delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean.
Key Responsibilities- Member Engagement
- Demonstrate a genuine, kind attitude when interacting with Guests and Members.
- Greet guests and members with a smile, eye contact, and courteous tone.
- Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Sales and Upselling
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Club Operations
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
To be successful in this role, you will need to be a team player with excellent communication and interpersonal skills. You will also need to be able to work in a fast-paced environment and be able to multitask effectively.
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